Chapter 2 Service Management

The Operational Service Model Management Practices collectively provide a framework for supporting processes once they commence running in Production (i.e. stabilisation or production support).

2.1 Continuous Improvement Management

Coming soon.

2.2 Service Catalogue Management

Coming soon.

2.3 Service Desk Management

Coming soon.

2.4 Incident Management

Coming soon.

2.5 Problem Management

Coming soon.

2.6 Request Management

Coming soon.